How to make a complaint


If you need to make a complaint, please let us know as soon as possible so that action can be taken to resolve the problem for you.

The Dudley CCG Complaints Procedure reflects the six principles of remedy as outlined in The Parliamentary and Health Service Ombudsman report, October 2007.  These principles are:

  • Getting it right
  • Being customer focused
  • Being open and accountable
  • Acting fairly and proportionately
  • Putting things right
  • Seeking continuous improvement

Our Complaints Policy can be viewed here

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